Shipping policy
Order Processing
Orders are normally processed and dispatched within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Shipping from Poland
All orders are shipped from Zielona Góra, Poland.
Depending on the destination and selected shipping method, orders may be shipped using InPost, DPD, DHL or another tracked postal or courier service.
Shipping Rates and Estimated Delivery Times
Poland
- Standard tracked shipping: Free
- Estimated delivery time: 3–5 business days
European Union
- Orders weighing up to 1 kg: €6.99
- Orders weighing between 1 and 2 kg: €14.99
- Estimated delivery time: 5–8 business days
Cyprus
- Standard shipping up to 1 kg: 65 PLN
- Standard shipping between 1 and 2 kg: 70 PLN
- Express shipping up to 2 kg: 150 PLN
- Standard delivery time: 8–15 business days
- Express delivery time: 5–8 business days
United States
- Standard insured shipping up to 2 kg: 150 PLN or the equivalent amount displayed in the customer’s local currency
- Estimated delivery time: 8–15 business days
Delivery times are estimates and may be affected by customs, public holidays, weather conditions or delays outside our control.
Tracking
Tracking information will be provided by email after the order has been dispatched.
Tracking updates may take up to 48 hours to appear after the parcel has been accepted by the carrier.
Customs Duties and Import Taxes
Orders shipped within the European Union are not normally subject to customs duties.
For orders shipped outside the European Union, the customer is responsible for any customs duties, import taxes or handling fees charged by the destination country.
We are not responsible for delays caused by customs procedures.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your address, contact us immediately at sk88.border@gmail.com. We cannot guarantee that the address can be changed after the order has been dispatched.
Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.
Lost or Damaged Parcels
If your parcel arrives damaged, please photograph the packaging and item and contact us as soon as possible.
If tracking indicates that a parcel may be lost, contact us at sk88.border@gmail.com so we can open an investigation with the carrier.
Contact
For questions regarding shipping, contact:
Email: sk88.border@gmail.com